Premier Support Services

• Advance overnight hardware replacement- In the unlikely event that your equipment experiences a failure, replacement parts are shipped priority to you, in most cases arriving the next business day.
  
• 24x7 support availability- We understand that you need assistance when you are starting or already in a conference, and we strive to provide support that is timely and professional.
  
• Software updates for technology investment protection- For systems covered by a Support Contract, new software releases are FREE!
  
• Video test systems- If you are planning to make a video call and want to test your system, you can launch a call into our test center 24 hours per day, 7 days per week.
  
• Network assistance- Because networks are often mixed, with multiple IP services as well as ISDN, we understand that you may need assistance in understanding the impact of H.323 and H.320 calling on your networks.
  
  

Premier Installation Services

• Onsite Installation
  Onsite installation services are provided for customers who do not have available in-house technical resources, or who need to off-load technical demands. With onsite installation support, customers can expect AMD to provide:
  • Room setup recommendations
  • Electrical requirements
  • Network provisioning requirements
  • System Programming
  • Readily available to answer questions
  • Unpacking the videoconferencing system
  • Connecting all components
  • Using best effort to conceal cabling
  • Testing
  
  
• Remote Installation
  Remote installation service is provided for customers who have in-house technical resources, or who are implementing a basic MediaPOINTE or LifeSize system. With remote installation support, customers can expect AMD to provide:
  • Room setup recommendations
  • Electrical requirements
  • Network provisioning requirements
  • Ready availability to answer questions
  • Telephone support during the installation
  • Programming instructions
  • Testing of inbound and outbound calls (based on network configuration)
  •System use overview for customer main contact