At Advanced Media Design we are committed to providing our partners and their customers with the information needed in today’s fast-changing world. This begins with our commitment to providing comprehensive support throughout a product's lifetime. Protect your TANDBERG investment with one of our comprehensive service plans.
• Receive software upgrades of new protocols and functionality as they become available
• Ensure compatibility with future video solutions through access to the latest features
• Quickly resolve any unexpected system problems with diagnostic support and replacement parts
• Ensure high performance throughout the product’s lifetime
• Get answers quickly when you need them
AMD Premier Support Service
The AMD Premier Service Agreement gives customers a high level of support while freeing up valuable internal technical resources for other projects. Premier Support Services ensure that customer systems are readily available, questions are answered timely, and technology investments are protected.
• TANDBERG Certified support center for endpoints, infrastructure and TMS management software solutions - 24x7 assistance.
• Advanced Replacement – Free express part delivery with next day service (where available).
• Free software upgrades - Keep equipment current with new and future features and functionality, extending the lifetime of your solution.
• Global contracts also available.
• AMD is the first line of technical support - Our TANDBERG certified technicians will troubleshoot your system issues through completion.
• Receive a video clip of your support call upon request
• Obtain online access for opening and monitoring your tickets
AMD Premier Installation Service
AMD Premier Installation Services ensure that you receive the best possible start to your visual communication experience, allowing you to make immediate use of your video systems. These services are provided to assist you in obtaining a rapid return on investment.
• TANDBEG Certified technicians for endpoints, infrastructure and TMS management software installation.
• Remote Installation Support to assist your onsite technical resources.
• Onsite Installation Support to offload technical demands and support remote offices.
• Project Management for complete coordination needs.
• End-user Training for adoption and immediate productive use of your solutions.
• Global implementation also available.
AMD Training Services
AMD offers End-User and TANDBERG Certification to TANDBERG and MediaPOINTE customers and partners. Contact AMD to schedule End-User Training over video, Certification Training in Southern California, or training onsite at your location.
Click here for the TANDBERG University in Southern California.
AMD Managed Services
Advanced Media Design offers services to help you manage your videoconferencing network. Managed Services are designed to offload administrative needs from your staff.
• Endpoint and/or infrastructure management
• Global IP and ISDN network from reliable providers
• Secure co-location facilities
• Monthly license rental for Firewall Traversal and other services
Click here for more information about Managed Services.
